Senior / Executive, Clinical Quality Management Unit

Job Responsibilities

The Senior Executive will manage the following areas:

Clinical Quality and Patient Safety

• Lead and conduct initiatives and activities related to clinical quality and patient safety, including performing incident reviews, root cause analysis, reporting for serious reportable events, mortality and morbidity reviews, clinical safety audits and walkabouts.
• Ensure and maintain accurate database and collection of key clinical quality and patient safety indicator data for analysis and reporting.
• Develop and update clinical guidelines, policies, and work instructions to ensure relevance and compliance with latest best practices and healthcare service regulations.
• Provide administrative and secretariat support for meetings and committees.
• Facilitate, organise, and manage audits, licensing inspections (e.g. by MOH) and ensure regulatory compliance.

Quality Improvement

• Coordinate and conduct initiatives for continuous clinical and process improvement.
• Identify areas for improvement through monitoring trends and areas of concern from clinical indicators, audit findings, and incident review.
• Plan and lead quality improvement projects to improve outcomes and deliver value.
• Participate and lead training in improvement tools and methodology.

Training and Education

• Develop and lead in the conduct of training related to clinical quality, patient safety and quality improvement for both internal and external participants (together with RCLA – Ren Ci Learning Academy).

Infection Prevention and Control (IPC)

• Coordinate and co-lead initiatives and activities related to infection prevention and control including hand hygiene training, mask fitting, infectious disease surveillance, review of personal protective equipment (PPE) and infection control audits.
• Ensure and maintain accurate database and collection of key infection prevention control and infectious disease surveillance data for analysis and reporting.
• Support the conduct of vaccination exercises for patients and residents including ensuring accurate database and collection of immunization rates for the organisation (including staff immunization)
• Develop and update IPC guidelines, policies, and work instructions to ensure relevance and compliance with latest best practices and healthcare service regulations.
• Support the Infection Prevention and Control Committee (IPCC) and Outbreak Management Taskforce (OMT) in the management of infectious disease clusters and outbreaks.
• Participate and conduct training on IPC principles

Job Requirements

• Bachelor’s Degree preferably in a healthcare related discipline
• Certification in Gerontology and other relevant qualifications in healthcare would be an advantage
• Experience and skills in quality management and audits
• Experience practicing in a healthcare setting is preferred
• Good communication skills and able to write clearly and succinctly in English
• Competent in Microsoft Office applications, simple data and statistical analysis
• Able to work independently with strong analytical, problem solving and organizational skills
• Ability to conduct lectures, presentations, and teaching sessions