Executive, Clinical Operations

Job Responsibilities

The Executive is responsible for processing and facilitating efficient patient admissions to ensure optimal bed occupancy at all Ren Ci Hospital (RCH) facilities.

Referral Assessment

• Retrieve and process referrals to assess for eligibility by reviewing medical and nursing needs.
• Ensure referrals are processed for acceptance consideration within 1 working day.
• Solicit advice and recommendations from other departments (eg. medical, nursing) for complex cases.
• Seek clarification from referring institutions where required.
• Liaise with Medical Social Workers and Nurses when processing referrals from Nursing Homes (NH) and Chronic Sick Unit (CSU).
• Liaise with referring institutions to provide an update of assessment outcome and provide recommendations for alternatives where suitable.

Admission

• Facilitate efficient admissions process with minimal waiting time.
• Assign beds, communicate admission information (ward, bed and time of transfer) to the referring institution, and follow through to ensure actualisation of admission.
• Liaise with Nursing Home administrative teams, Business Office and Nursing team to facilitate the admission process.
• Ensure that all necessary clinical information is available upon admission.
• Advise patient and care-giver(s) on the facilities and services available in the organisation when required.

Bed Occupancy

• Closely monitor impending discharges to ensure efficient forward planning of admissions.
• Ensure Bed Occupancy Rate (BOR) in all RCH facilities are aligned with the budgeted BOR target for the financial year.

Data Collection and Submission

• Ensure relevant data is collected accurately daily to support the regular evaluation of performance indicators.
• Generate reports and update presentation slides on a regular basis.
• Ensure timely preparation and submission of reports to MOH.
• Provide regular and timely updates to department head, the management and regulatory authorities as required. 

Others

• Actively lead/ participate in quality improvement projects at the Department/ Hospital-wide level.
• Provide recommendations for improvement to efficiency of processes.
• Participate in any other responsibilities and duties as assigned by Supervisors.

Job Requirements

• Degree or Diploma in Healthcare or Social Service courses preferred.
• At least 3 years of working experience within the healthcare or social care sectors.
• Excellent interpersonal and communication skills.
• Able to work effectively as an individual, and as part of a team.
• Excellent time management skills, highly organised and meticulous.