Centre Lead
Location:
Novena
Job Category:
Ancillary Support
Posting Date:
25 Jan 2026
Job Responsibilities
- Responsible for the general quality of care provided to the clients at SCC.
- Monitor all work procedures and ensure that they are executed in compliance with organization policies, standard operating procedures and government regulations.
- Act as the direct supervisor to the Community Care Associates (CCA) and ops/administrative staff in SCC (if any) and take action to ensure their well-being and personal/ professional development.
- Supervise delivery of activities of daily living (ADLs) by CCAs.
- Ensure quality of care by identifying and correcting non-compliance by care staff to SOPs related to ADL delivery. Escalate complex issues to reporting officer.
- Supervise and support execution of new non-clinical standard operating procedures (SOPs) by Care staff.
- Participate in relevant training programmes to acquire skills and knowledge that enhances work performance.
- Mentor subordinates to develop their competencies at work and work towards progression in their career.
- Support the Ambulatory Services Manager/ Executive Director in the day to day administrative and operational duties.
- Maintain a high level of customer service and client engagement, which includes working with Quality Service Management (QSM) to address and manage clients, next-of-kin or public’s feedback or complaints.
- Monitor, co-design and support implementation of site-specific programmes based on clients’ interests and needs.
- Conduct investigation and provide timely report to reporting officer on non-clinical incidents. To recommend and implement prevention measures.
- Gather feedback on volunteers and share with relevant teams (e.g. volunteer management department).
- Plan and coordinate collaboration for volunteer activities.
- Generate daily/monthly reports for management reporting.
- Support the organisation in projects and initiatives.
- Perform daily work duties according to department or organisation standard operating procedures (SOP).
- Plan budget for operations and monitor the expenditure.
- Perform other duties as and when required or instructed by reporting officer or Head of Department.
Job Requirements
- Diploma or degree in healthcare related industry or other relevant field of study.
- Working in a geriatric set up, long term care or nursing home set up will be an advantage but not necessary.
- At least 2 years supervisory experience.
- Experience in operations or managing a business unit is preferred.
- Experience as leader in process improvement projects and/or innovation and technology projects would be an advantage.
- Basic proficiency in Microsoft Word, Excel and Power point, and other computer skills.
- Able to multi task and work in a stressful environment.
- Good interpersonal and communication skills