Care Coordinator

Job Responsibilities

Manage referrals from AIC and direct referrals from community partners and general public. Provide end-to-end case management support and coordination to ensure a smooth admission process and service delivery for home care clients.

• Client Management
  • Manage home care client data base to ensure completeness and accuracy
  • Process home care referrals through AIC referral system as point of liaison
  • Perform basic financial assessment for clients or next-of-kin on home care service(s) required and refer to social worker if financial assistance is required
  • Perform basic assessment of care needs for home care clients and conduct home visits where required
  • Coordinate with volunteers to engage home care clients meaningfully
  • Coordinate and participate in multi-disciplinary discussions to address the social and clinical needs of the clients
  • Respond to complaints and feedbacks from clients and next-of-kin
• Administrative duties
  • Manage and schedule deployment of care staff for clients
  • Apply for fund for clients and process the invoices
  • Submit relevant data to ILTC and finance department for processing of invoices
  • Collect data for reporting to management and regulatory authorities
  • Any other duties as assigned by reporting officer

Job Requirements

• At least a Diploma in Nursing / Allied Health / Psychology / Counselling /Social Work / Sociology/ Community & Social Service (Eldercare) is preferred
• At least 1 year of working experience in ILTC sector
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Must be client-oriented, self-directed, independent yet able to work as part of a multi-disciplinary team and have good interpersonal and communication skills
• Excellent time management skills, well organised and outcome focused
• Able to be on standby calls on weekends