Care Coordinator

Job Responsibilities

• Manage home care client database to ensure completeness and accuracy.
• Process home care referrals through AIC referral system as point of liaison.
• Perform basic financial assessment of cares needs for home care clients and conduct home visits where required.
• Coordinate internal and external referrals of services required (e.g referring home personal care client for home nursing or medical social worker.
• Coordinate with volunteers to engage home care clients meaningfully.
• Respond to complaints and feedback from clients and next-of-kin.
• Manage and schedule deployment of care staff/clinicians for clients based on their preferred date, time and frequency of service etc
• Check and verify invoices based on the services rendered every month.
• Collect relevant and accurate data for reporting to management and regulatory authorities. 
• Identify service gaps in response to clients' needs and make recommendations to improve service provision of home care.
• Process senior mobility fund (SMF) applications for clients upon forms completion by nurse/therapist.
• Verify and submit quarterly SMF claim submission.
• Generate monthly invoices for client services and liaise with Finance/Business Office to ensure transactions are accurate.
• Verify and process monthly invoices from vendor/service partners to ensure smooth payment of services.
• Verify and submit invoice details and attendance in ILTC system for subvention claims every month.
• Verify and submit quarterly ILTC subvention report.
• Submit medisave claims for clients every month.
• Any other duties as assigned by reporting officer.

Job Requirements

• At least Diploma in Nursing / Allied Health/ Psychology/ Counselling/ Social Work/ Community & Social Service (Eldercare) is preferred.
• At least 1 year in ILTC sector.
• Proficient in Microsoft Word, Excel, Powerpoint and Outlook.
• Excellent time management skills, well organized and outcome focused. 
• Able to work in fast paced and dynamic environment.